Avlock International is the authorised distributor of fischer fixing systems in South Africa. Read more.

Avlock International (PTY) LTD

Website Privacy Policy

1. Introduction

Avlock International (PTY) LTD (“we”, “us”, “our”) values your privacy. This policy explains how we collect and process your personal information in accordance with the Protection of Personal Information Act (POPIA).

2. Information we collect

We collect personal information that you provide directly to us, including:

  • Contact Information: Name, email address, and phone number (primarily via website enquiries).
  • Business Details: Company name and industry.
  • Technical Data: IP addresses and basic technical information, processed by our hosting and security providers to deliver and protect the website. Our website does not use tracking or analytics cookies.

3. Purpose of processing

We use your information only for legitimate business purposes:

  • To respond to your enquiries and provide quotes.
  • To process orders and manage our business relationship (including fischer international distributorship operations).
  • To comply with legal and tax obligations.
  • To send company announcements (subject to your right to opt-out).

4. Data security (technical safeguards)

As a technical leader in our industry, we protect your data using robust security measures:

  • Network Security: All traffic is filtered through Sophos Central firewalls.
  • Access Control: Internal systems are protected by Multi-Factor Authentication (MFA).
  • Resilience: Daily onsite and offsite backups ensure data availability.
  • Encryption: Our website uses SSL encryption for all data submitted via forms.

5. Third-party disclosure

We do not sell your personal information. We only share data with trusted third-party service providers (such as our web host or logistics partners) who are contractually bound to maintain your privacy.

Our website uses trusted service providers for hosting, website security, maps and delivering enquiries. These providers process limited technical and contact information on our behalf, and some may process it outside South Africa, subject to appropriate safeguards as required by POPIA.

If you contact us on WhatsApp, your messages and contact details are processed by WhatsApp (Meta) to deliver them, and we use them only to respond to your enquiry.

6. Your rights

Under POPIA, you have the right to request access to your data, ask for corrections, or request that we delete your information (subject to legal retention periods).

7. Contact our Information Officer

For any privacy-related queries, please contact our Information Officer via our dedicated compliance mailbox:

8. The Regulator

You have the right to lodge a complaint with the Information Regulator South Africa by emailing the Information Regulator at POPIAComplaints@inforegulator.org.za

PAIA Manual (PDF)